Hala Durrah is a nationally recognized speaker and patient family engagement consultant and advocate. Her professional background includes event and meeting management, non-profit organization work, development, and writing. She earned her Bachelor’s degree in International Affairs and Master’s degree in Tourism Administration, both from the George Washington University in Washington, D.C. Her current work in patient family centered care and patient family engagement stems from her experiences as a mother of a chronically ill child who has undergone two liver transplants and a bone marrow transplant.
Hala began her journey in the patient family centered care sphere as a volunteer patient/family advisor at Anne Arundel Medical Center (AAMC) in Annapolis, MD. In her various roles at AAMC, from 2012-2015, Hala provided education to staff on patient family centered care issues. In addition, she served on leadership committees that have focused on hospital wide patient family centered care strategic goals through LEAN process improvement. Hala was a founding member and chair of the first Women and Children's PFAC and development of the first advisor-nurse shadowing program.
Hala has been a speaker at conferences for organizations such as the American Academy of Pediatrics, Planetree, American College of Clinical Pharmacy, National Academy of Medicine, Institute for Patient Family Centered Care, Maryland Hospital Association, the Healthcare Association of New York State, the Virginia Hospital and Healthcare Association, and others. Hala is frequently invited to join and participate at a number of national meetings and forums to share her perspective.
Hala currently serves on a number of national committees, including, but not limited to, the Patient Experience Policy Forum Executive Board, American Academy of Pediatrics FamilY Partnerships Network (former vice chair of the FamilY Partnerships Network Executive Committee), Centers for Medicare and Medicaid Services Executive Leadership Council of the Strategic Innovation Engine, National Academy of Medicine Patient Family Leadership Network, and the Patient-Centered Primary Care Collaborative Care Delivery and Integration Cabinet. In addition, Hala has served on the Schwartz Center for Compassionate Care and the Gold Foundation Triple "C" advisory group.
Hala serves as a consultant and advisor on projects focusing on patient/family engagement, patient family centered care, patient centered measurement, patient experience, patient education, team based care, interprofessional education and practice, patient quality and safety.
Hala continues to share her story and perspectives in national forums and with national associations. She truly believes that healthcare will only move forward when we ALL partner together; together we are better. Hala is a passionate advocate in making and supporting the “human case” for patient family centered care and patient engagement.